Gorgias alternatives for Shopify
Updated · How we collect this data
The most used Gorgias alternative on Shopify is Tidio (7,140 stores). We rank 1 customer support tools by how many live Shopify stores run them, out of 18,233 installs we detect.
What are the best Gorgias alternatives for Shopify stores?
Tidio is the most used Gorgias alternative on Shopify, installed on 7,140 active stores, 39.2% of all customer support installs we detect. For comparison, Gorgias itself runs on 11,093 stores, 60.8% of the category, about 1.6 times as many as Tidio. We rank alternatives by how many live Shopify stores actually use them (October 2026), measured across 18,233 customer support installs, rather than by features or affiliate deals. Fewer than 5% of Gorgias stores also run any single one of these tools, so they are true substitutes rather than add-ons. Market leadership also varies by country: Tidio is strongest in China (3.2% of stores). Notable stores still on Gorgias include Steve Madden, New Era Cap, Eddie Bauer.
Gorgias alternatives ranked by number of Shopify stores
| # | Alternative | Stores | Share of category | Also use Gorgias | Strongest market | |
|---|---|---|---|---|---|---|
| 1 | Tidio | 7,140 | 39.2% | 0.5% | China (3.2%) | Compare |
"Also use Gorgias" = share of Gorgias stores that run the alternative at the same time. "Strongest market" = country (100+ stores) with the highest adoption.
Tidio
Tidio runs on 7,140 active Shopify stores (1.2% of all stores we track), 39.2% of customer support installs. Its largest market is United States with 2,662 stores. 61 stores run it together with Gorgias (0.5% of Gorgias stores). It is installed on more stores than Gorgias in Hong Kong SAR China (239 vs 88), China (192 vs 4), Italy (174 vs 119), India (152 vs 19). Stores using Tidio instead of Gorgias include Northdeco, Retroid Pocket, Lila Beauty, Poppy & Peonies. See the top stores using Tidio or compare Gorgias vs Tidio.
Rankings count live Shopify stores where each tool is detected in homepage code, from our crawl of every Shopify store with real traffic. They measure adoption, not quality or price. Methodology.