Gorgias vs Tidio

Which is more popular on Shopify, Gorgias or Tidio?

Gorgias is more widely used on Shopify than Tidio: we detect Gorgias on 13,109 active stores (1.7% of all stores we track) and Tidio on 8,771 (1.2%) as of October 2026, a ratio of about 1.5 to 1. 342 stores run both at the same time (3.9% of Tidio stores), which usually means a migration in progress or each tool covering a different job. Tidio leads in Italy, Hong Kong SAR China, India, while Gorgias leads everywhere else among the largest Shopify countries. Both have their biggest market in United States, with 6,027 stores on Gorgias and 3,305 on Tidio. Well-known stores on Gorgias without Tidio include Steve Madden and New Era Cap, while Northdeco and Retroid Pocket chose Tidio. Adoption shows what stores actually choose; it does not measure price, features or support quality, so use it alongside a feature comparison.